A batch arrival MX / M / c queue with impatient customers

Bara Kim, Jeongsim Kim

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)


This paper considers a multi-server batch arrival MX/M/c queue with impatient customers. We give an exact expression for the loss probability, which can be expressed in terms of the waiting time distribution in the standard MX/M/c queue with no impatience. This solves the problem conjectured by Boots and Tijms (1999).

Original languageEnglish
Pages (from-to)180-185
Number of pages6
JournalOperations Research Letters
Issue number2
Publication statusPublished - 2014 Mar


  • / M / c queue
  • Impatient customers
  • Loss probability

ASJC Scopus subject areas

  • Software
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering
  • Applied Mathematics


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