Customer requirements elicitation based on social network service

Yoon Kyu Lee, Neung Hoe Kim, Dohoon Kim, Dong Hyun Lee, Hoh Peter In

Research output: Contribution to journalArticlepeer-review

14 Citations (Scopus)


In the early stages of a software project, it is critical to understand the needs of the customers and elicit their customer requirements. Various requirements elicitation methods have been proposed. However, existing methods still have the limitations such as a limited number of target customers, limited expression of customers' opinions, and difficulty in collecting the customers' opinions continuously. A novel method for eliciting customer requirements is proposed by utilizing a social network service (SNS), which is a shared source of raw information of the customers' needs and opinions. The proposed method is validated to show its effectiveness in overcoming the limitations of existing methods.

Original languageEnglish
Pages (from-to)1733-1750
Number of pages18
JournalKSII Transactions on Internet and Information Systems
Issue number10
Publication statusPublished - 2011 Oct 31


  • Customer requirements
  • Requirements engineering
  • SNS
  • Social network
  • Software engineering

ASJC Scopus subject areas

  • Information Systems
  • Computer Networks and Communications

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