Customer requirements validation method based on mental models

Youn Kyu Lee, Hoh In, Rick Kazman

Research output: Chapter in Book/Report/Conference proceedingConference contribution

11 Citations (Scopus)


Customer requirements are critical factors in the success of a software project. Owing to their importance, several methods for understanding customer requirements have been studied in requirements engineering. Although previous studies have mainly focused on the elicitation and analysis of requirements, a method for validating elicited requirements from the customers' perspective has not been actively studied. In this paper, we propose a customer requirements validation (CuRY) method using the mental model technique, which is used for analyzing customers' behaviors and their mental states. The CuRV provides clear criteria for requirements validation, an integrated framework for evaluating requirements, and it enables prioritization of key requirements based on customers' inner needs. Through this method it is possible to produce software products that better satisfy customers' true needs.

Original languageEnglish
Title of host publicationProceedings - Asia-Pacific Software Engineering Conference, APSEC
PublisherIEEE Computer Society
Number of pages8
ISBN (Print)9781479974252
Publication statusPublished - 2014
Event21st Asia-Pacific Software Engineering Conference, APSEC 2014 - Jeju Island, Korea, Republic of
Duration: 2014 Dec 12014 Dec 4


Other21st Asia-Pacific Software Engineering Conference, APSEC 2014
Country/TerritoryKorea, Republic of
CityJeju Island


  • Customer requirements
  • Mental model
  • Requirements validation
  • User behavior

ASJC Scopus subject areas

  • Software


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