TY - GEN
T1 - IT framework and user requirement analysis for smart airports
AU - Sohn, Sei Chang
AU - Kim, Kee Woong
AU - Lee, Chulung
N1 - Funding Information:
This research was supported by Basic Science Research Program through the National Research Foundation of Korea(NRF) funded by the Ministry of Education, Science and Technology(2009-0076365).
PY - 2012
Y1 - 2012
N2 - An airport is a physical site where aircrafts take off and land, and passengers head to their destinations through a series of arrival and departure processes. But it takes considerable time to go through the immigration process, security checks, and other airport-associated processes. As a result of reviewing airport processes in order to increase airport productivity and improve the passenger convenience, we divide passenger-related processes into three sub-processes, namely u-Fast Passenger, u-Guidance, and mobile services. To better explain a series of improvements in the process, a new paradigm of "Smart Airport Service Framework" is presented. This delivers a faster and more convenient service for passengers and improves the work process and resource utilization. Consequently, passengers are enabled to enjoy and be entertained by the airport facilities with this way of saving time, while the airport authority can enjoy additional profit.
AB - An airport is a physical site where aircrafts take off and land, and passengers head to their destinations through a series of arrival and departure processes. But it takes considerable time to go through the immigration process, security checks, and other airport-associated processes. As a result of reviewing airport processes in order to increase airport productivity and improve the passenger convenience, we divide passenger-related processes into three sub-processes, namely u-Fast Passenger, u-Guidance, and mobile services. To better explain a series of improvements in the process, a new paradigm of "Smart Airport Service Framework" is presented. This delivers a faster and more convenient service for passengers and improves the work process and resource utilization. Consequently, passengers are enabled to enjoy and be entertained by the airport facilities with this way of saving time, while the airport authority can enjoy additional profit.
KW - Business process
KW - Quality function deployment
KW - Smart airport
UR - http://www.scopus.com/inward/record.url?scp=84868519955&partnerID=8YFLogxK
U2 - 10.1007/978-94-007-5699-1_55
DO - 10.1007/978-94-007-5699-1_55
M3 - Conference contribution
AN - SCOPUS:84868519955
SN - 9789400756984
T3 - Lecture Notes in Electrical Engineering
SP - 547
EP - 555
BT - Computer Science and Its Applications, CSA 2012
T2 - 4th FTRA International Conference on Computer Science and Its Applications, CSA 2012
Y2 - 22 November 2012 through 25 November 2012
ER -
